Warranty Policy

Smart Feeder Limited Replacement Warranty Policy

Effective Date:
The date of payment and purchase shown on the customer's order confirmation.

Covered Product:
5L Automatic Pet Feeder with AI Camera & Two-Way Video.

Comfort Zone Pets stands behind the quality of its products. This policy explains the available replacement warranty options, coverage, exclusions, claim process, and shipping responsibilities.

1. Warranty Coverage

This warranty covers confirmed defects in materials or workmanship that occur during normal, intended household use and in accordance with the product instructions.

2. Available Warranty Options

Premium Replacement Warranty — $69

  • One-year replacement coverage for confirmed manufacturing defects.
  • Replacement shipping from China to the customer is included.
  • Priority review and processing.
  • After approval, the customer may keep the original defective unit for spare parts unless Comfort Zone Pets specifically requests its return.

Standard Replacement Warranty

  • One-year replacement coverage for confirmed manufacturing defects.
  • The customer is responsible for shipping the product to China and receiving the replacement, according to the shipping prices publicly listed and applicable at the time the replacement is requested.
  • The defective unit may be required for inspection before replacement is shipped.
  • Processing begins after the required evidence and applicable shipping payment are received.
  • Customs duties, import taxes, brokerage charges, and destination-country fees are the customer's responsibility unless agreed otherwise in writing.

3. Warranty Period

Coverage begins on the same date the customer completes payment and purchases the product, as shown on the order confirmation, and continues for 12 months.

The warranty is available only to the original purchaser who bought directly from Comfort Zone Pets and is not transferable.

4. How to Submit a Claim

To submit a warranty claim, contact:

customerservice@comfortzonestore.com
or
customercare@comfortzonestore.com

The customer must provide:

  1. Order number or proof of purchase.
  2. Name and delivery address used for the order.
  3. A clear, continuous video showing the problem.
  4. A spoken explanation in the video describing the issue.
  5. A written description of the problem.
  6. Photos of the feeder, adapter, cable, bowl, and packaging when requested.
  7. Any troubleshooting steps already attempted.

The video must clearly show the product and reported issue. Unclear, edited, or incomplete evidence may delay evaluation.

5. Evaluation and Approval

Comfort Zone Pets may request additional information or troubleshooting steps.

A claim is approved only after the reported issue is reasonably confirmed to be a manufacturing defect.

Submitting a video does not guarantee approval.

We aim to respond within 3–5 business days after receiving all required information.

Approved replacements are normally processed within 5–10 business days, excluding international transit time.

6. Exclusions

This warranty does not cover:

  • Cracks, breakage, dents, scratches, impact marks, or other signs of shock.
  • Damage caused by dropping, collision, misuse, abuse, neglect, or improper handling.
  • Water, liquid, moisture, fire, electrical surge, or environmental damage.
  • Incorrect voltage, unsuitable adapters, improper wiring, or unauthorized repairs.
  • Disassembly, modification, alteration, or repair not authorized by Comfort Zone Pets.
  • Normal wear and tear, cosmetic changes, discoloration, or surface marks.
  • Blockages caused by unsuitable food size, excessive moisture, or failure to clean the feeder.
  • Damage caused by insects, pests, pets chewing the cable, or other animals.
  • Issues caused by Wi-Fi networks, internet providers, mobile devices, third-party applications, or software changes.
  • Lost, stolen, abandoned, or unauthorized-seller purchases.
  • Missing accessories or consumables unless a manufacturing defect is confirmed.
  • Failure to follow the product manual or safety instructions.

7. Replacement Terms

If approved, Comfort Zone Pets may provide:

  • A new replacement unit, or
  • A refurbished/equivalent unit with equivalent functionality when a new unit is unavailable.

Replacement does not restart or extend the original 12-month warranty period.

Packaging or external appearance may vary slightly while functionality remains equivalent.

8. No Cash Refund Under This Policy

This warranty is a replacement service only.

It does not provide:

  • Cash refunds.
  • Store credit.
  • Reimbursement for unrelated costs.

Any refund request is handled separately under the store's Return and Refund Policy.

9. Customer Responsibilities

The customer is responsible for:

  • Providing accurate information.
  • Following troubleshooting instructions.
  • Safely packaging any requested return.
  • Paying Standard Warranty shipping charges.
  • Paying applicable customs, taxes, and fees.
  • Confirming the delivery address before replacement shipment.

If inspection finds no covered manufacturing defect, the customer may be responsible for inspection, return, or reshipping costs.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Comfort Zone Pets' responsibility is limited to repairing or replacing the covered product as described in this policy.

This policy does not cover indirect, incidental, special, or consequential losses, including:

  • Loss of data.
  • Loss of use.
  • Missed feeding schedules.
  • Alternative pet-care costs.

Except where such limitation is not permitted by law.

11. Changes to This Policy

Comfort Zone Pets may update this policy from time to time.

The version applicable to a claim is the version in effect on the payment and purchase date, unless applicable law requires otherwise.

Important Notice

This policy covers manufacturing defects only.

Physical damage, impact, misuse, unauthorized modification, and improper installation are excluded.